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“We’ve been working for more than six years with Synerzip and its one of the better, if not the best, experience I’ve had working with an outsourcing company.”

John WeberCEO, Long Range Systems (LRS)

The Client

Based in Richardson, TX, Long Range Systems (LRS) was founded in 1993 and builds cloud-enabled messaging, monitoring, and indoor positioning solutions for more than 80,000 clients worldwide. With clients in the hospitality, medical, and manufacturing sectors, LRS provides the tools to increase effectiveness and profitability for its customers.

The Challenge

Pagers are commonly used in the hospitality and healthcare facilities to urgently reach or notify people. They are especially useful when cell phone reception is poor or near impossible.
LRS’s traditional radio pagers are fairly ubiquitous in the hospitality industry and are used to reach staff and notify users who are waiting to hear if their table is ready in a restaurant, for curbside pick-ups, patient check-in, and more.

In the traditional system, the fast-casual restaurants and its customers need to schedule page requests using the proprietary VEN-U cloud platform. The platform then sends these requests to the transmitters irrespective of their presence within the local network. This required access via the Internet that was not always available.

LRS wanted to build a new solution for waitlist management for all types of businesses irrespective of network coverage.

The Solution

To accomplish LRS’s requirement and enable them to deliver to their customers, a brokering solution was needed, one that could talk between multiple platforms and ensure that messages are delivered even when they are not in any network range. To account for future scalability, this brokering system also needed to be compliant with popular data communication standards.

Synerzip’s team determined the AWS IoT platform to be an apt choice. The platform offers multiple advantages. It follows industry-standard data payload formats, is cost-effective, and works with a variety of hardware and software systems. The platform also extends its functionality to AWS Dash Buttons that can be configured for specific signaling to the AWS IoT platform.

The AWS IoT platform uses the popular MQTT protocol to communicate with devices and the messaging platform. End-to-end security is handled using SSL certificates (the kind used while making banking transactions over the Internet).

The Outcome

Using the AWS IoT platform, LRS became future-ready and modernized its robust paging platform. With the migration to the cloud LRS can now reach its edge devices across any network. This migration also gives LRS the ability to quickly deploy similar models to significantly scale their reach across other customers as well.

The AWS IoT platform also frees LRS from any proprietary standards which typically would tie them to a specific set of vendors. With open standards, LRS can now be more competitive with wider access to hardware and software.

AWS IoT also adds robust security mechanisms to LRS’ deployment and also offers them the ability to add other services from the AWS portfolio. LRS is now well set up to expand and quickly pivot to new offerings in the future.

Tech Stack

  • Frontend – React JS, Bootstrap, JQuery, Backbone, RequireJS, Handlebar Templates, Highcharts, HTML, CSS, JavaScript.
  • Backend – MySQL, MongoDB, Spring MVC, Spring Boot, Hibernate, NetSuite CRM, Pardot, SMS gateways.
  • AWS Cloud – Notification and Storage