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Episode 8: Tech Trends & Predictions 2021 – Customer Experience

March 03, 2021 | 22 min 32 sec

Podcast Host – Madhura Gaikwad, Synerzip

Podcast Guest – Vinayak Joglekar, CTO at Synerzip


Companies in every business space continue to prioritize customer experience. This is evident through the increased investment in front-end and design technologies such as React, Angular, and user experience for customer experience optimization.

In this episode, Vinayak shares his perspective as a CTO of a technology company and covers the following:

  1. Acceleration of digital transformation due to the pandemic
  2. Businesses shift focus on end-user experience optimization
  3. Collaboration of software development, deployment, feature validation, deriving insights using AI ML, and habit forming products

For more insights on technology trends and predictions, download  – 9 Technology & IT Trends and Predictions 2021

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